Payment Policy

Last Updated: 17 April 2026

At Multiple Networks, we are committed to providing a seamless, secure, and transparent shopping experience. This Payment Policy outlines the payment methods we accept, how transactions are processed, and our policies regarding fees, taxes, and refunds.

By completing a purchase on our website, you agree to the terms outlined below.

1. Accepted Payment Methods

To make your checkout process as convenient as possible, we accept a wide variety of secure payment methods. All payments are processed securely through Shopify Payments, our primary payment service provider.

We currently accept the following payment methods:

Credit and Debit Cards:

  • Visa
  • Mastercard
  • American Express (Amex)
  • Discover
  • Diner's Club
  • Maestro
  • Union Pay

Digital Wallets & Express Checkout:

  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Buy Now, Pay Later:

  • Klarna (Subject to Klarna’s terms and approval)

Note: If you choose to pay via PayPal, your PayPal account balance will automatically be used before your backup payment method is charged.

2. Unaccepted Payment Methods

We do not accept the following forms of payment:

  • Cash on Delivery (COD)

3. Currency and Payment Processing

  • Currency: All transactions on our website are processed strictly in British Pounds (GBP).
  • Timing of Charges: Your selected payment method will be charged immediately at the time of checkout once your order is confirmed.

4. Fees and Taxes

We believe in 100% pricing transparency. When you shop with Multiple Networks, there are no hidden costs.

  • Zero Transaction Fees: We do not charge any additional processing fees or surcharges for using any of our accepted payment methods.
  • Taxes (VAT): All product prices listed on our website are inclusive of VAT.
    Note: The prices displayed excluding VAT (Ex. VAT) on our website are for B2B customers only.

5. Returns and Refund Fees

If you need to return an item, we process refunds back to the original payment method used during checkout.

  • No Restocking Fees: We do not charge any restocking fees for returned items.
  • Return Shipping: If an item is returned due to a "change of mind," the customer is responsible for covering the return shipping fee. If the return is due to a defective product or an error on our part, we will cover the shipping costs. (Please refer to our full Return and Refund Policy for complete details).

6. Payment Security

Your security is our top priority. Our store is hosted on Shopify, providing a highly secure and compliant checkout environment.

  • PCI DSS Compliance: Our payment gateway, Shopify Payments, is certified Level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant. This is the highest standard of server security in the industry, ensuring your credit card information is handled safely.
  • SSL Encryption: Our entire website, including the checkout process, uses 256-bit SSL (Secure Sockets Layer) encryption. This ensures that all personal and financial data passed between your browser and our servers remains private and secure.
  • We do not store your raw credit card numbers on our servers.

7. Contact Us

If you experience any issues during checkout, have questions about a payment, or need assistance with a refund, our support team is ready to help.

Email: sales@multiplenetworks.co.uk

Phone: +44 20 8126 4658

Address: Office B, 169 Old Kent Road, London, England, SE1 5NA, United Kingdom

Opening Hours: Mon - Fri: 9:00 AM - 5:00 PM Saturday & Sunday: Closed