Shipping policy

Last Updated: 14/01/2026

1. Delivery information

Multiple Networks is committed to delivering your orders promptly and safely. This Delivery Policy outlines our delivery terms, timelines, and costs. By placing an order with us, you agree to the terms below.

2. Countries

We currently ship to addresses within the United Kingdom.

International Orders: If you are located outside the United Kingdom and wish to place an order, please contact our support team at operations@multiplenetworks.co.uk for a custom quote and feasibility check.

3. Delivery times

Order cut-off time 15:00 (GMT+00:00) Greenwich Mean Time (London).

Handling time (days) 0-1 working days Mon-Fri

Transit time (days) 2-3 working days Mon-Fri

Total delivery time estimated delivery time based on customer locations 2-4 working days.

4. Delivery costs

We offer Free Delivery on all orders worth £1,500 GBP or more.

The delivery rate is determined by the parcel weight

Delivery Time

Order Weight

Cost

2 to 4 business days

0.0001kg - 20 kg

£10.00

2 to 4 business days

20.0001 kg – 40 kg

£25.00

2 to 4 business days

40.0001 kg – 80 kg

£50.00

2 to 4 business days

80.0001 kg – 100 kg

£100.00


100.0001 kg and above

Does not deliver
For orders under £1,500 GBP, the delivery cost will be displayed at checkout before you complete your payment.

 

5. Delivery Conditions & Restrictions

Please be aware of the following conditions regarding the delivery of your products:

  • Products will be delivered to your location (e.g., your doorstep or the main entrance of a building). delivery person will not unpack items, remove packaging materials, or move items up stairs, into elevators, or to specific rooms within your property. Please ensure you have the necessary assistance available to move heavy items inside your premises.

6. Inspection Instructions

We strongly advise all customers to inspect their delivery immediately upon arrival.

  1. Check External Packaging: Before signing for the delivery, inspect the box for visible damage (tears, crushed corners, etc.).

  2. Damages/Refusal: If the packaging appears damaged, you have the right to refuse delivery.

  3. Reporting: If you discover concealed damage after unpacking, please contact operations@multiplenetworks.co.uk immediately (within 24 hours) with photos of the damage and the packaging.

7. Potential Delays

While we strive to meet the 2-3 day transit time, unforeseen circumstances may cause delays. These include:

  • High volume of orders during peak seasons (e.g., Holidays/Black Friday).

  • Adverse weather conditions.

  • Carrier-specific operational issues (Royal Mail/Yodel strikes or delays).

  • Issues verifying shipping addresses.

    If there is a significant delay in the delivery of your order, we will contact you via email or telephone.

8. Contact Information

If you have any questions regarding this Shipping Policy or the status of your order, please contact operations@multiplenetworks.co.uk