Refund policy

Last Updated: April 28, 2026

At Multiple Networks, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines our guidelines regarding returns, refunds, and exchanges in compliance with UK Consumer Law.

1. Return Window

You have 14 days from the date you receive your order to notify us that you wish to return an item. Then you have another 14 days to return the items

2. Eligibility Conditions

To be eligible for a return, your item must meet the following criteria:

  • Condition: Items should be returned in "Like New" condition with all original manuals, cables, cords, accessories, and packaging materials.

  • Sealed Items: Factory-sealed items returned unopened are eligible for a full refund.

  • Opened Items: We accept items that have been opened for inspection (to establish their nature, characteristics, and functioning), provided they are undamaged and returned in their original packaging.

  • Proof of Purchase: A valid receipt, invoice, or order number is required.

3. How many days to return

We categorize returns into two specific types. The return window starts from the day the goods are delivered to you.

Return Reason

Description

Return Window

Change of Mind / No Longer Needed

You ordered the wrong part, incompatible specs, or simply decided you do not want it.

14 Days

Defective / Faulty

The hardware arrived "Dead on Arrival," developed a fault, or is not performing as described.

30 Days for a full refund (Short-term Right to Reject). After 30 days, we offer repair/replacement under warranty.

Damaged in Transit

The shipping box or product arrived physically crushed or damaged.

Inspect your goods upon delivery and report any visible damage to us immediately (ideally within 48 hours)

Incorrect Item Received

We sent a product different from the one on your order.

14 Days


4. Return Label

Customer's Responsibility
Customers must request a return label. The cost will vary based on the reason for return.

  • If the item is defective, faulty, incorrect, or damaged, return shipping is free (£0.00).
  • For change-of-mind returns, the actual return shipping cost will be deducted from your refund.

5. No restocking fee

In compliance with UK Consumer Law, we do not charge restocking fees for consumer returns.

6. Condition of Returns & Diminished Value (IT Hardware)

To receive a full refund, items must be returned in the condition they were received.

  • Inspecting Goods: You are allowed to handle the goods to establish their nature, characteristics, and functioning (similar to how you would in a physical shop).

  • Diminished Value Deduction: If you handle IT hardware beyond what is necessary, we may deduct an amount from your refund corresponding to the loss in value. Examples of excessive handling include:

    • Installing a CPU and bending pins.

    • Applying thermal paste to a cooler/CPU and then returning it.

    • Discarding or tearing essential internal packaging (static bags, clam shells).

  • Sealed Software: Software licenses or media that have been unsealed/opened cannot be returned unless faulty.

  • Data Responsibility: You are responsible for removing any personal data from storage devices (SSDs/HDDs) prior to return. We are not responsible for data loss on returned media.

7. RMA Process (Return Merchandise Authorization)

To ensure your return is processed correctly and your refund is not delayed, please follow these steps:

  1. Request RMA: Contact our support team to request a Return Merchandise Authorization (RMA) number. Please provide your Order Number and the reason for the return.

  2. Pack the Item: Securely pack the item in its original packaging. Ensure all accessories are included.

  3. Label the Package: Clearly write the RMA number on the shipping label or include it inside the box. Please do not write directly on the manufacturer's retail box, as this affects the value of the goods.

  4. Ship: Drop the package off at the designated carrier.

8. Refund Processing Time

Once your return is received and inspected by our warehouse team:

  • We will notify you of the approval of your refund based on the condition of the item.

  • If approved, your refund will be processed immediately.

  • Timeline: Please allow up to 7 days from the time we receive your return for the funds to appear on your statement, depending on your bank.

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