Refund policy

Last Updated: 11/25/2025

At Multiple Networks Ltd, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines our guidelines regarding returns, refunds, and exchanges.

1. Return Window

You have 14 days from the date you receive your order to initiate a return. Requests made after this 14-day period may not be accepted.

2. Eligibility Conditions

To be eligible for a return, your item must meet one of the following criteria:

  • New & Unopened: Items must be returned in the original, factory-sealed packaging with all tags, seals, and protective materials intact.

  • Open Box: If the item has been opened, it must be in "Like New" condition. It must show no signs of physical damage or wear and must include all original manuals, cables, cords, accessories, and packaging materials.

  • Proof of Purchase: A valid receipt, invoice, or order number is required for all returns.

3. Return Reasons and Fees

The amount refunded depends on the reason for the return and the condition of the item.

Defective or Wrong Product - 0% Fee and full refund.
If you received a defective item or an incorrect product due to our error, you will be refunded in full.

  • Contact us immediately (within 48 hours of delivery is recommended).

  • Do not discard any packaging materials.

  • Take photos of the damage if visible.

Customer Remorse / Change of Mind - 20% Restocking Fee deductible from refund.
If you ordered the wrong part or simply changed your mind, a 20% restocking fee will be deducted from your final refund amount to cover handling, processing and shipping cost.

4. Shipping Costs

Defective or Damaged Items
Multiple Networks Ltd will provide a Prepaid Return Shipping Label at no cost to you.

In case of customer remorse (Ordered Wrong Part / Changed Mind)
The Customer is responsible for return shipping costs. We can provide a shipping label for you. The cost of this label will be deducted from your final refund.

5. RMA Process (Return Merchandise Authorization)

Returns will not be accepted without a valid RMA number. Please follow these steps:

  1. Request RMA: Contact our support team at operations@multiplenetworks.co.uk or +44 20 8126 4658 to request a Return Merchandise Authorization (RMA) number. Please provide your Order Number and the reason for the return.

  2. Pack the Item: Securely pack the item in its original packaging. Ensure all accessories and manuals are included.

  3. Label the Package: Write the RMA number clearly on the outside of the box or on the shipping label. Do not write directly on the manufacturer's box.

  4. Ship: Drop the package off at the designated carrier or arrange for a pickup (depending on the shipping method chosen).

6. Refund Processing Time

Once your return is received and inspected by our warehouse team:

  • We will notify you of the approval or rejection of your refund based on the condition of the item.

  • If approved, your refund will be processed, please allow 7 business days from the time we receive your return for the refund to appear on your statement (payment method used on purchase)

If you have any questions on how to return your item to us, contact us at: