Introduction
The Electronic HP Care Pack Services (e-Care Pack) capability allows you to order, receive, update, and activate a wide range of valuable HP Care Pack Services over the Internet. Administered through the HP Services Network (CSN), it is a fast and simple process that enables immediate registration and service activation. Value-priced Pick-Up and Return Service provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at a HP-designated repair center; and return of the operational unit to you. In addition, the service's Accidental Damage Protection helps you avoid repair or replacement costs due to mishaps that occur during normal operation of your mobile and desktop devices. Choose Pick-Up and Return Service when you need to quickly access remote problem diagnosis and technical support; improve uptime and productivity with prompt repair services; enhance your standard warranty with Accidental Damage Protection coverage; obtain consistent, expert hardware support backed by HP.
Features
Type | Extended service agreement |
Service Included | Parts and labour |
Location | Pick-up and return |
Return Shipment | At manufacturer expense |
Full Contract Period | 2 years |
Service Availability | 9 hours a day / 5 days a week |
Details
Service & Support Details |
Extended service
agreement - parts and labour - 2 years -
pick-up and return - availability: 9 hours a
day / Monday-Friday Technical support - phone consulting - 2 years |