Return Policies - Multiple Networks UK.

Technical Details for Returns

1) Faulty or Defective Products

IIn cases of faulty products covered by the manufacturer's warranty, it is essential to first reach out to the manufacturer for assessment and potential resolution without needing a return. If a return is necessary, please include the manufacturer's call reference number, a test report, and/or a comprehensive customer description. For guidance in each situation, kindly email returns@multiplenetworks.com.

• A detailed fault description is required; inadequate descriptions like "it does not work," "faulty," or "DOA" won't suffice.

• Returns may incur a minimum 15% restocking fee unless the items are returned in their original packaging with all accessories, manuals, and documentation intact (the restocking fee may be adjusted if needed to reflect our actual loss more accurately).

• If returned items are confirmed to be in perfect condition, a minimum 15% restocking fee will apply (the percentage may be increased to assess our loss fairly). The restocking fee will be determined after receiving the returned goods and considering various factors, such as the labor required and the state of packaging and contents.

• You are responsible for the costs of returning the goods through delivery.

• Once we receive the returned items, we will examine and test them. Following identifying the problem, we will collaborate with the manufacturer for a free repair or replacement based on our discretion.

• Multiple Networks Inc. reserves the right to reject returned items not in their original condition. If we accept such goods, the restocking/handling fee mentioned above or a higher price may be applied, depending on the condition of the returned goods.

• Kindly ensure that the RMA (Return Materials Authorization) number is legible on the exterior covering label. Please note that only hardware and software issues are eligible for warranty coverage.

2) Wrong Item Delivered

If you receive goods that do not match your order, notify our returns department promptly within 24 hours. You can do this by emailing returns@multiplenetworks.com, reaching out through one of the provided phone lines, and sending written notification via email through the "contact us" page or to your designated account manager.

 To expedite the resolution process, please inform us within 24 hours of receiving the items if there are discrepancies, such as receiving too many, too few, or inaccurate goods compared to the delivery note.