Hassle-free expert help. Anytime, anywhere. Count on real-fast, real-time, real-person support 24x7, by chat, phone and online. With Dell Premium Support, our dedicated team of experts provide hassle-free, personalized support with hardware and software issues. If we can't resolve your issue remotely, we come onsite to you for hardware repairs – at your home, school or work. *Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
Dell’s base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.Dell recommends ProSupport for PCs - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration. *Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
With Dell Premium Support, you will be notified if an issue is detected.. SupportAssist technology allows our dedicated team of experts to identify and resolve issues quickly to get you on your way. And, if we are unable to solve your issue with remote diagnosis, we’ll send a Dell technician or part to your location.
(1) Yr Next Business Day Onsite Service Upgrade to Factory WarrantyAn APC factory trained technician will arrive on site to diagnose or repair your APC equipment
You don’t have time to slow down. When you choose Accidental Damage Protection, you won’t have to. We’ll repair or replace your laptop, desktop or tablet if it is damaged by an electrical surge, spill or drop. Prepare for the unexpected with a service that restores your digital world quickly after an accident. Mishaps are unavoidable, but with Dell’s service, they can be a lot less inconvenient.*Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.
ProSupport Plus is Dell's most complete support service, it combines 24x7 priority access to expert support, coverage for accidents, hard drive retention, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification. It ensures that hardware and software are running smoothly so you can focus on what’s important. *Availability and terms of Dell Technologies Services vary by region and by product. Contact a sales representative for details.