Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.

New devices have a mandatory warranty period of 12 months. After that, customers are required to bear the costs repair services of any damage or product replacement. This can be very expensive!Lenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs. Lenovo™ Depot WarrantyFact: our technicians are the best people to take care of any problem that your device might present. And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support.If an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible.Why Lenovo™?- No one knows our products like we do. The best products deserve the best service.- Certified Lenovo technicians use original qualified parts for the highest quality repairs.- Our global network of regional support centers offers consistent, local-language support to customers, wherever they are.Why Extend Your Warranty?- Avoid unplanned expenses with maintenance and service. - Increase the lifetime of your device, assuring the best possible technical service for it - Guaranteed original spare parts anytime that your device needs repair. - Hassle free shipping to and from Lenovo’s service facilities, with no extra cost involved.

Advanced Support from Real People. Real Fast.We get it. New computers are exciting. From the moment you unbox your new Lenovo device, you want to get the most out of it. Yet even the most technical among us struggle with setup and support.Lenovo Premium Care is the hassle-free solution for all your technical support needs.Introducing Lenovo Premium CarePremium Care is the new standard for advanced technical support.Our helpful technicians are ready to help you with any issues with your Lenovo device, peripherals, and even software. With this front-of-the-queue and straight-to-the-experts customer support service, Lenovo provides you peace of mind and faster solutions, allowing you to get the best from your new device.Premium Concept Taken To The Next Level• Real Person: Choose how you want to reach us - through the phone, chat or email - our expert technicians will take care of you. Real person support for your PC issues.• Real Fast: Highly trained technicians will provide you real-time solutions, whatever the issue, on your first contact. If needed, our team will schedule an onsite visit for the next business day.• Hassle-Free: ‘Getting started’ and ‘how-to’ assistance for hardware and software. Easy solutions that are simple to reach - that’s how Premium Care delivers you the ideal support experience.• PC Health Check: Free annual PC Health Check that allows our experts to spot issues before you do so they can resolve them quickly and help you avoid PC problems.‘How-To’ Assistance For Hardware And SoftwareWhether you need setup advice or help adding a printer, Lenovo Premium Care has got your back.Now, you will have a go-to place to keep you connected and able to use your device to do the things you love.Besides offering the highest level of hardware support and making sure you have ‘how-to’ assistance anytime you need, our team is always ready to answer questions about the software applications you use every day.That’s Premium Care - designed to delight and make your life easier.List of supported softwareWindows® OS, Lenovo™ SHAREit, Lenovo OneKey™ Recovery, Lenovo REACHit, Lenovo Photo Master, McAfee® LiveSafe™ (30-day trial), Adobe® Photoshop® software, Adobe Acrobat® software, Cyberlink Power DVD, Chrome OS, Dropbox, Intuit Quickbooks, McAfee, MS Office, Windows, MS Works, MS Works Plus 2008, Norton AnitVirus, Norton Internet Security, Roxio Creator, Skype.

4 Year Keep Your Drive (Add-On)This is an add on service, and not the actual warranty.This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.When Data Security Matters To YouTrust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.Keep your Lenovo™ drive and data within your custody, improving security and potentially alleviating civil liability risks.Lenovo’s Keep Your Drive service lets you dispose of business data on your terms. (1)Keep the drives secure and on premise if sensitive to data security or have specialized data liability requirements.Predictable BudgetsProvides predictable upfront costs versus finding budget in the event of drive failure.Regulatory Compliance And ProtectionHelps your organization avoid the legal and monetary repercussions associated with a breach in data security.Data Remains SecureEliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities.When Lenovo replaces a defective part under warranty, we keep it. With the Keep Your Drive service, you keep your drive and data.• Confidential information remains with you• Covers multiple drives or failures• No need to track failed hard drives in transitKYD should be purchased at the time of system purchase.Coverage continues for the duration of a system’s limited warranty, even if the hard drive has been replaced.KYD covers multiple drives in a system and multiple failures.Both Solid State Drives (SSD) and hard drives are covered by KYD. Some models also require an upgrade to on-site service when the SSD is soldered to the system board.Lenovo™ Keep Your Drive (KYD) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.(1) Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo.

Lenovo Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

Lenovo Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

Lenovo Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

Advanced Support from Real People. Real Fast.We get it. New computers are exciting. From the moment you unbox your new Lenovo device, you want to get the most out of it. Yet even the most technical among us struggle with setup and support.Lenovo Premium Care is the hassle-free solution for all your technical support needs.Introducing Lenovo Premium CarePremium Care is the new standard for advanced technical support.Our helpful technicians are ready to help you with any issues with your Lenovo device, peripherals, and even software. With this front-of-the-queue and straight-to-the-experts customer support service, Lenovo provides you peace of mind and faster solutions, allowing you to get the best from your new device.Premium Concept Taken To The Next Level• Real Person: Choose how you want to reach us - through the phone, chat or email - our expert technicians will take care of you. Real person support for your PC issues.• Real Fast: Highly trained technicians will provide you real-time solutions, whatever the issue, on your first contact. If needed, our team will schedule an onsite visit for the next business day.• Hassle-Free: ‘Getting started’ and ‘how-to’ assistance for hardware and software. Easy solutions that are simple to reach - that’s how Premium Care delivers you the ideal support experience.• PC Health Check: Free annual PC Health Check that allows our experts to spot issues before you do so they can resolve them quickly and help you avoid PC problems.‘How-To’ Assistance For Hardware And SoftwareWhether you need setup advice or help adding a printer, Lenovo Premium Care has got your back.Now, you will have a go-to place to keep you connected and able to use your device to do the things you love.Besides offering the highest level of hardware support and making sure you have ‘how-to’ assistance anytime you need, our team is always ready to answer questions about the software applications you use every day.That’s Premium Care - designed to delight and make your life easier.List of supported softwareWindows® OS, Lenovo™ SHAREit, Lenovo OneKey™ Recovery, Lenovo REACHit, Lenovo Photo Master, McAfee® LiveSafe™ (30-day trial), Adobe® Photoshop® software, Adobe Acrobat® software, Cyberlink Power DVD, Chrome OS, Dropbox, Intuit Quickbooks, McAfee, MS Office, Windows, MS Works, MS Works Plus 2008, Norton AnitVirus, Norton Internet Security, Roxio Creator, Skype.

Lenovo CO2 Offset Services - 1.5 tonA leader in sustainability, Lenovo offers businesses the chance to compensate for the environmental impact of operations with its CO2 Offset Services.For businesses, ensuring sustainability and reducing the global carbon footprint of operations is a top priority. To assist customers on their sustainability journey, Lenovo partners with leading certified providers of CO2 Offset Services.Lenovo CO2 Offset Service supports several different initiatives which include new or extensions of existing projects, windmills, solar cells and biomass energy among others. Forestation and forest conservation are also areas we are looking into for the future. How? It’s incredibly simple to offset CO2 emissions with Lenovo:• Choose your CO2 Offset option (integrated into the Serial Number) when ordering eligible devices.• Once products are shipped, Lenovo reports to its official CO2 Offset partner.• Lenovo’s CO2 Offset partner finalises the transaction and issues a unique certificate with specific HW Serial Number(s), which Lenovo provides to your organisation.Why?Lenovo offers a seamless process, requiring no additional effort, to reduce your business’ environmental impact:• Included in the hardware transaction, CO2 Offset Services are easy to implement.• CO2 compensation is based on realistic emission by product, covering production, shipment and a typical 5-year usage cycle.• CO2 Offset Services offer a tailored approach to CO2 compensation, directly linking to products purchased.Dedicated to sustainabilityLenovo is a leader in sustainability, named as one of the Most Sustainable Corporations in the World Global 100 Index by Corporate Knights, and rated AA on the 2019 Hang Seng Corporate Sustainability Index.