Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.Tech support with the Premier differenceAdvanced-level techs.End to End case management.Faster, first-time resolution. Looking for a step-up for your business and your employees’ support experience? Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.Free your Team to excel in innovation and productivityIT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.Premier Support Center Advanced technical support available 24 x 7 x 365 Dedicated phone number and no phone tree menu to navigate Single point of contact for end to end case & escalation management Hardware and OEM software support1Technical Account Managers (TAMs) Proactive relationship and escalation management Personalized recommendations for your business Robust quarterly reportingVIP Treatment No waiting in-line Next-business-day onsite labor 2 Parts prioritization 2You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.That’s the Premier difference.Interested in advanced level technical support for your Lenovo ThinkVision monitors?We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team.Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6. And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.

OverviewTrust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.Add the International Service Entitlement option to your system with Accidental Damage Protection, Keep Your Drive and/or Sealed Battery Replacement services to extend Lenovo service upgrades beyond your country’s borders.

OverviewTrust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.Add the International Service Entitlement option to your system with Accidental Damage Protection, Keep Your Drive and/or Sealed Battery Replacement services to extend Lenovo service upgrades beyond your country’s borders.

OverviewTrust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.Add the International Service Entitlement option to your system with Accidental Damage Protection, Keep Your Drive and/or Sealed Battery Replacement services to extend Lenovo service upgrades beyond your country’s borders.

2 Years Lenovo™ On-Site and Technician Installation of Customer Replaceable Unit Parts (Add-On)This is an add on service, and not the actual warranty.This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.Make Warranty Repair EasyBasic System Warranty coverage requires customer replacement of many PC parts and components (CRUs – Customer Replaceable Unit Parts). Lenovo’s On-site + Technician Installation Of CRUs lets you avoid the time and hassle associated with CRU part replacement and have the convenience of on-site installation by a qualified Lenovo™ technician.Ultimate ConvenienceOn-site + Technician Install of CRU parts is ideal for remote locations where technical resources are not available or for organizations with inexperienced end-users.Optimizes IT Resource TimeFree IT staff from internal part installation so they have more time to deal with mission critical business.Quality AssuranceConsistent, best-in-class quality of Lenovo™-Qualified Parts and Lenovo™-Qualified Technicians ensures the on-going value of your product.The OfferWith Lenovo’s On-site Technician Installation of CRUs, parts that would normally be installed by the user are now installed by a certified Lenovo™ Technician (1).Lenovo™ On-site Technician Installation of CRUs is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.(1) On-site Warranty service is required in order to purchase On-site + Technician Installation of Customer Replaceable Unit Parts. Offering for service calls handled directly by Lenovo.

1 Year Lenovo™ On-Site and Technician Installation of Customer Replaceable Unit Parts (Add-On)This is an add on service, and not the actual warranty.This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.Make Warranty Repair EasyBasic System Warranty coverage requires customer replacement of many PC parts and components (CRUs – Customer Replaceable Unit Parts). Lenovo’s On-site + Technician Installation Of CRUs lets you avoid the time and hassle associated with CRU part replacement and have the convenience of on-site installation by a qualified Lenovo™ technician.Ultimate ConvenienceOn-site + Technician Install of CRU parts is ideal for remote locations where technical resources are not available or for organizations with inexperienced end-users.Optimizes IT Resource TimeFree IT staff from internal part installation so they have more time to deal with mission critical business.Quality AssuranceConsistent, best-in-class quality of Lenovo™-Qualified Parts and Lenovo™-Qualified Technicians ensures the on-going value of your product.The OfferWith Lenovo’s On-site Technician Installation of CRUs, parts that would normally be installed by the user are now installed by a certified Lenovo™ Technician (1).Lenovo™ On-site Technician Installation of CRUs is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.(1) On-site Warranty service is required in order to purchase On-site + Technician Installation of Customer Replaceable Unit Parts. Offering for service calls handled directly by Lenovo

5 Year Lenovo™ On-Site and Technician Installation of Customer Replaceable Unit Parts (Add-On)This is an add on service, and not the actual warranty.This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.Make Warranty Repair EasyBasic System Warranty coverage requires customer replacement of many PC parts and components (CRUs – Customer Replaceable Unit Parts). Lenovo’s On-site + Technician Installation Of CRUs lets you avoid the time and hassle associated with CRU part replacement and have the convenience of on-site installation by a qualified Lenovo™ technician.Ultimate ConvenienceOn-site + Technician Install of CRU parts is ideal for remote locations where technical resources are not available or for organizations with inexperienced end-users.Optimizes IT Resource TimeFree IT staff from internal part installation so they have more time to deal with mission critical business.Quality AssuranceConsistent, best-in-class quality of Lenovo™-Qualified Parts and Lenovo™-Qualified Technicians ensures the on-going value of your product.The OfferWith Lenovo’s On-site Technician Installation of CRUs, parts that would normally be installed by the user are now installed by a certified Lenovo™ Technician (1).Lenovo™ On-site Technician Installation of CRUs is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.(1) On-site Warranty service is required in order to purchase On-site + Technician Installation of Customer Replaceable Unit Parts. Offering for service calls handled directly by Lenovo

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.

Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.Tech support with the Premier differenceAdvanced-level techs.End to End case management.Faster, first-time resolution. Looking for a step-up for your business and your employees’ support experience? Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.Free your Team to excel in innovation and productivityIT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.Premier Support Center Advanced technical support available 24 x 7 x 365 Dedicated phone number and no phone tree menu to navigate Single point of contact for end to end case & escalation management Hardware and OEM software support1Technical Account Managers (TAMs) Proactive relationship and escalation management Personalized recommendations for your business Robust quarterly reportingVIP Treatment No waiting in-line Next-business-day onsite labor 2 Parts prioritization 2You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.That’s the Premier difference.Interested in advanced level technical support for your Lenovo ThinkVision monitors?We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team.Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6. And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.

Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.Tech support with the Premier differenceAdvanced-level techs.End to End case management.Faster, first-time resolution. Looking for a step-up for your business and your employees’ support experience? Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.Free your Team to excel in innovation and productivityIT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.Premier Support Center Advanced technical support available 24 x 7 x 365 Dedicated phone number and no phone tree menu to navigate Single point of contact for end to end case & escalation management Hardware and OEM software support1Technical Account Managers (TAMs) Proactive relationship and escalation management Personalized recommendations for your business Robust quarterly reportingVIP Treatment No waiting in-line Next-business-day onsite labor 2 Parts prioritization 2You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.That’s the Premier difference.Interested in advanced level technical support for your Lenovo ThinkVision monitors?We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team.Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6. And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.